Vision
A leading Department in the Provision of enabling environment for pursuit of academic programmes and Secretariat Services to the senate.
Mission
To provide a conducive and an enabling environment for academic programmes by ensuring adequacy of teaching & learning facilities and smooth operation of the senate office.
Core Values
Integrity, Responsibility, Professionalism, Creativity, Team Work, Equity, Tolerance, Meritocracy and Transparency.
Our partners/ stakeholders
Our partners and stakeholders include:
- Students
- MksU staff
- MksU Alumni
- Parents/guardians
- Sponsors
- Regulatory Bodies
- Ministry of Education
- Primary and Secondary Schools
- Other Ministries, Departments and Government Agencies
- County Governments
- Local community
- Other institutions of higher learning both local and international
- International Organizations
- Citizens
The functions of the Head, Senate affairs department are:
- Coordinating the provision of teaching and training venues in liaison with the time tabling officer
- Ensuring that teaching and training venues are clean and well maintained
- Provision of the public-address system and overhead projectors for lecturers and other university functions
- Coordinating the preparation and publication of the University calendar, prospectus, catalogue and Almanac
- Preparation of semester dates for programmes of Machakos University
- Coordinating senate matters, preparation of agenda documentation and minutes and safe custody of the same
- Serving as secretariat to the graduation committee meetings
- Facilitate the availability and arrangement of seats in the graduation square
- Facilitating the availability of adequate academic attire for graduation ceremonies
- Distributing graduation attire to schools for issue to graduands
- Ensuring that all graduands return the academic attire after graduation and then clear them so that they may collect their certificates
- Facilitate borrowing out and return of gowns
- Facilitate the election of deans of schools
Senate Affairs Departmental clients expect:
- Quality and timely services
- Confidentiality
- Friendly and courteous staff
- Respect for human dignity and rights
- Transparency and equity on service provision
Our service delivery standards
Our clients and stakeholders should expect high standards of service delivery. We shall endeavour to provide services as follows:
- Attend to visitors’ enquiries in a respectful manner within five (5) minutes;
- Respond to written enquiries within fourteen (14) days;
- Handle customers’ complaints within two (2) weeks;
- Give notice of 14 days for scheduled meetings to customers, stakeholders and clients;
RIGHTS OF CUSTOMERS
Our customers are entitled to:
- Free enquiry for services,
- Confidential handling of information,
- Access to relevant non-confidential information and feedback,
- Courteous and timely response to requests, complaints and enquiries,
Obligation of Customers
- Familiarise and conform to the rules, and regulations of the University,
- Treat our staff with courtesy and respect
- Give their views on how they perceive our services
- Be open and honest.
- Respond to inquiries without delay to enable us to give them timely response,
- Avoid confrontation.
Review of the Service Charter
The Head Senate Affairs Office shall review this Charter regularly as need arises.
Contact:
Telephone: (+254)723 805 823
Email: headsenateaffairs@machakosuniversity.ac.ke
Website: www.mksu.ac.ke