November 20, 2018
For more information, call us on +254 723 805829 or Email us on info@mksu.ac.ke

Senate Affairs

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Vision

A leading Department in the Provision of enabling environment for pursuit of academic programmes and Secretariat Services to the senate.

Mission

To provide a conducive and an enabling environment for academic programmes by ensuring adequacy of teaching & learning facilities and smooth operation of the senate office.

Core Values

Integrity, Responsibility, Professionalism, Creativity, Team Work, Equity, Tolerance, Meritocracy and Transparency.

Our partners/ stakeholders

Our partners and stakeholders include:

  • Students
  • MksU staff
  • MksU Alumni
  • Parents/guardians
  • Sponsors
  • Regulatory Bodies
  • Ministry of Education
  • Primary and Secondary Schools
  • Other Ministries, Departments and Government Agencies
  • County Governments
  • Local community
  • Other institutions of higher learning both local and international
  • International Organizations
  • Citizens

The functions of the Head, Senate affairs department are:

  • Coordinating the provision of teaching and training venues in liaison with the time tabling officer
  • Ensuring that teaching and training venues are clean and well maintained
  • Provision of the public-address system and overhead projectors for lecturers and other university functions
  • Coordinating the preparation and publication of the University calendar, prospectus, catalogue and Almanac
  • Preparation of semester dates for programmes of Machakos University
  • Coordinating senate matters, preparation of agenda documentation and minutes and safe custody of the same
  • Serving as secretariat to the graduation committee meetings
  • Facilitate the availability and arrangement of seats in the graduation square
  • Facilitating the availability of adequate academic attire for graduation ceremonies
  • Distributing graduation attire to schools for issue to graduands
  • Ensuring that all graduands return the academic attire after graduation and then clear them so that they may collect their certificates
  • Facilitate borrowing out and return of gowns
  • Facilitate the election of deans of schools

Senate Affairs Departmental clients expect:

  • Quality and timely services
  • Confidentiality
  • Friendly and courteous staff
  • Respect for human dignity and rights
  • Transparency and equity on service provision

Our service delivery standards

Our clients and stakeholders should expect high standards of service delivery.  We shall endeavour to provide services as follows:

  • Attend to visitors’ enquiries in a respectful manner within five (5) minutes;
  • Respond to written enquiries within fourteen (14) days;
  • Handle customers’ complaints within two (2) weeks;
  • Give notice of 14 days for scheduled meetings to customers, stakeholders and clients;

RIGHTS OF CUSTOMERS

Our customers are entitled to:

  • Free enquiry for services,
  • Confidential handling of information,
  • Access to relevant non-confidential information and feedback,
  • Courteous and timely response to requests, complaints and enquiries,

Obligation of Customers

  • Familiarise and conform to the rules, and regulations of the University,
  • Treat our staff with courtesy and respect
  • Give their views on how they perceive our services
  • Be open and honest.
  • Respond to inquiries without delay to enable us to give them timely response,
  • Avoid confrontation.

Review of the Service Charter

The Head Senate Affairs Office shall review this Charter regularly as need arises.

Contact:

Telephone: (+254)723 805 823

Email: headsenateaffairs@machakosuniversity.ac.ke

Website: www.mksu.ac.ke

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