OUR MAIN SERVICES

• Promote principles of equal employment opportunities through acceptable renumiration procedures;
• Collaborate and network with stake holders, industries and allied institutions;
• Mobilize adequate resources;
• Fund activities in MksU Strategic Plan;
• Attract, develop, motivate and retain qualified and competent staff as per the established structure;
• Participate in Corporate Social Responsibility activities;
• Offer Sports and Recreational facilities;
• Offer Guidance and Counselling services to students;
• Provide Secure working environment
• Provide Accommodation and Conference facilities.
• Ensure University infrastructure and equipment are in good repair.
• Ensure a clean working environment.

OUR SERVICE DELIVERY STANDARDS

Our clients and stakeholders should expect high standards of service delivery.  We shall endeavor to provide services as follows:

• Attend to visitors’ enquiries in a respectful manner within five (5) minutes;
• Respond to written enquiries within fourteen (14) days;
• Handle customers’ complaints within two (2) weeks;
• Give notice of 14 days for scheduled meetings to customers, stakeholders and clients;
• Process payment of goods and services within 90 days upon submission of accurate invoices and other supportive documents in line with Public Procurement and Asset Disposal Act 2015;
• Prepare books of accounts for audit by 30^th September yearly;
• Complete long term projects within the contract period;
• Submit Statutory Remissions by 9^th of each subsequent month,
• Disciplinary cases for staff are handled as per policy.

RIGHTS OF CUSTOMERS

Our customers are entitled to:

• Free enquiry for services,
• Confidential handling of information,
• Access to relevant non-confidential information and feedback,
• Courteous and timely response to requests, complaints and enquiries,
• Prompt payment of services and goods delivered as per agreement on submission of all relevant documents,
• Safe, secure and healthy working and learning environment,
• Use of the University facilities and services free from harassment by other users,
• Receipts upon any payments,
• Prompt resolution of cases,
• Humble treatment, courtesy and respect,
• Health care.

OBLIGATIONS OF CUSTOMERS

       Our customers have a duty to:

• Familiarise and conform to the rules, and regulations of the University,
• Respond to inquiries without delay to enable us to give them timely response,
• Engage in constructive criticism,
• Treat staff with courtesy and respect,
• Pay up for payable services rendered and goods delivered,
• Uphold professionalism and integrity in their interaction with us,
• Give their views on how they perceive our services,
• Ensure that any payment made is receipted,
• Be open and honest,
• Provide works, goods and services according to our specifications,
• Submit complaints as per the approved procedures,
• Avoid confrontation.